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FAQ

Do I have to have an invoice at the end?

No, you can also order as a guest. But there are a few advantages, if you have an account with us:

You can quickly checkout and receive information about our new products and special promotions.

What should I do if I forgot my password?

On the login page, click on "lost password" and you will be redirected to a page where you can create a new password.

Are there any exchange rates?

All transactions are dollar based, if your credit card is based in another currency, your order total will be calculated based on the exchange rate of the date the credit card issuer processes the transaction .

What are the forms of payment accepted ?

We accept all major credit cards (Visa, Mastercard, American Express). We do not accept checks, direct bank transfer orders, debit cards, payments or cash on delivery.

Is online ordering secure?

When you shop online with your credit card, all information is entered in a secure web page with ssl. Your information is encrypted with ssl and then sent directly to the credit card network, where the card and transaction are authorized and approved. Your credit card number is not stored on the server.

How can I modify or cancel my order?

We reserve the right, at any time after receipt of the order, to accept or refuse completion, or any part thereof, at our discretion, even after the customer has received an order confirmation or the credit card has been authorized. If the card has already been authorized for purchase and the order is canceled, we will issue a credit to the original payment method. Any cancellations after an order has been placed will be subject to a cancellation fee of $ 0.5, regardless of the time elapsed (even if the order is not placed until a second later), because the merchant who processes the order / credit card charges a cancellation fee.

Note that orders that have already been placed or shipped cannot be canceled.

Can I change the delivery address after placing an order?

Please note that your shipping address may change after your order has been processed or shipped. To update your shipping address, you just need to enter your address instead of your business address, as we don't know how long the destination customs will make the package wait.

When will my order arrive?

The delivery time depends on the alternative mode of transport you have chosen. Once your order has been dispatched, it will be emailed with the detected information the next day; how to track information generally available 24 hours after your order has been shipped. We are not responsible for delays caused by the customs department in your country.

How can I find my order?

We will email you with the tracking information as soon as your order ships. Usually, you will receive the number the day after your order has been shipped.

What should I do if there are items missing from my order?

If anything is still missing, please contact us immediately.

When will my order be processed?

All orders are processed and shipped while stocks last in China. In order to allow additional time for processing your order during holidays and seasonal sales, orders will be processed between Monday and Friday. Orders will be processed within 2-3 business days from the date of the order and shipped the day after processing. Please note that we do not have a shipment for the end of the week. Please contact us if you do not receive a confirmation after 5 working days from the day you made payment.

How can I return to a product?

If you are not satisfied with your purchase and would like to return it, please contact us within 30 days of receipt, stating your order number and the reason for your return. Our customer service team will review the return request and provide instructions if the change is approved. For a list of products on final sale, see our right of withdrawal. All returns must be in their original condition with undamaged packaging.

What if the product I received is defective / correct / damaged?

If you received an incorrect, missing and / or defective item, please contact us within 7 days of receiving your order. Please indicate the number

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